Photo: Etech Global Services leaders from left, Matt Rocco, president; Kaylene Eckels, vice president of operations and Veronica Ellison, vice president of Human Resources display their recent Small Business Institute for Excellence in Commerce Award.

Etech Global Services, a leading business process outsourcer headquartered in Nacogdoches, Texas,  has been selected for the 2013 Texas Excellence Award amongst all its peers and competitors by the Small Business Institute for Excellence in Commerce (SBIEC).

Each year the SBIEC conducts business surveys and industry research to identify companies that have achieved demonstrable success in their local business environment and industry category. They are recognized as having enhanced the commitment and contribution of small businesses through service to their customers and community. Small businesses of this caliber enhance the consumer driven stature that Texas is renowned for.

 “Etech’s mission is to make a remarkable difference for our customers, our employees and within our communities,” said Matt Rocco, Etech’s President and Chief Operating Officer.  “We are honored to receive this award that recognizes and validates our strong business ethics and commitment to our quality processes.”

Etech Global Services has consistently demonstrated a high regard for upholding business ethics and company values. This recognition by SBIEC marks a significant achievement as an emerging leader within various competitors and is setting benchmarks that the industry should follow.

As part of the industry research and business surveys, various sources of information were gathered and analyzed to choose the selected companies in each category. This research is part of an exhaustive process that encapsulates a yearlong immersion in the business climate of Texas.

Accepting the award for Etech Global Services are Matt Rocco, president; Kaylene Eckels, vice president of operations and Veronica Ellison, vice president of Human Resources.

About Etech Global Services

Etech Global Services is a leading contact center and technology solution provider with more than 2,500 employees in eight locations worldwide.  Etech understands the importance of customer relationships and is committed to making a remarkable difference for their clients. All of Etech’s solution strategies are driven by the ‘voice of the customer’.  Stringent QA processes ensure an ever-improving customer experience as well as ensuring the highest integrity and quality possible.  These differences allow Etech to provide innovative technology, industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable Etech’s clients to build stronger brands, strengthen customer relationships, and gain market share. For more information: www.etechgs.com

 About SBIEC

The SBIEC is a leading authority on researching, evaluating and recognizing companies across a wide spectrum of industries that meet its stringent standards of excellence. It has spearheaded the idea of independent enterprise and entrepreneurial growth allowing businesses of all sizes to be recognized locally and encouraged globally.

Particular emphasis is given to meeting and exceeding industry benchmarks for customer service, product quality and ethical practices. Industry leading standards and practices have been developed and implementation of the same has been pioneered by the dedicated efforts of the business community and commerce leadership.

More information on SBIEC can be found at www.sbiec.org