ONCOR: EMERGENCY UPDATE

For additional information, contact: Oncor Communications 877.426.1616
DALLAS (Feb. 16, 2021) 

Due to ongoing record-low temperatures and generation, ERCOT has continued to direct Oncor and utilities across the state to drop power load through maintained controlled outages. These controlled outages are occurring across the state and the entire Oncor service territory. Oncor was able to rotate some outages overnight, but poor grid conditions have continued to prevent us and other utilities from rotating, or rolling, the entirety of these outages, leading to extended periods without power for many of our customers. 

At this time, ERCOT is unable to predict when grid conditions will stabilize, and urge all customers to be prepared for extended outages to continue. We also urge customers to prioritize the safety of themselves, their loved ones and their neighbors. Tips to stay warm during power outages include: closing blinds and curtains and closing room doors to help contain heat, and stuffing towels in the cracks under doors can help keep the warmth in. Many local counties have also opened warming stations or shelters, which can be located online or by calling 211. 

We recognize the hardships and extreme frustration customers without power face during these historical low temperatures and are ready to deliver power as soon as electric generators are able to provide it. As soon as enough generation is available, we will return to a regular cadence of rotating outages with the goal of providing any temporary relief that we can for those who have been without power the longest. 

Additionally, our crews continue to restore equipment damaged by the significant winter storm so those homes and businesses can receive power as soon as possible. We have relocated crews, including mutual assistance contractors from out of state, from areas with limited damage to areas with more damage to make repairs as quickly and safely as possible. We are closely watching the coming winter storm that is forecast for Tuesday night and Wednesday to ensure that we have the needed resources to address any damage from the storm.

Previous Update and FAQ Available Here. 

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Headquartered in Dallas, Oncor Electric Delivery Company LLC is a regulated electricity distribution and transmission business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest distribution and transmission system in Texas, delivering power to more than 3.7 million homes and businesses and operating more than 139,000 miles of transmission and distribution lines in Texas. While Oncor is owned by two investors (indirect majority owner, Sempra Energy, and minority owner, Texas Transmission Investment LLC), Oncor is managed by its Board of Directors, which is comprised of a majority of disinterested directors.